UNDERSTANDING AND ADDRESSING THE DIGITAL FINANCIAL SERVICES (DFS) NEEDS OF REFUGEES AND HOST COMMUNITIES IN KENYA (KAKUMA AND KALOBEYEI) AND UGANDA (BIDIBIDI, IMVEPI AND RHINO)
early 2020, Microsave Consulting conducted a study commissioned by DanChurchAid
under the auspices of the Smart Communities Coalition. The assessment aimed to
highlight the drivers, barriers and solutions to sustainable and at scale
access to DFS by refugees and host communities in Kenya and Uganda.
study consolidates key findings from recent secondary research and is
supplemented by customer insights including focused discussion group
engagements with merchants, agents, users, as well as non-users and integrates
information from supply side DFS ecosystem players.
are pleased to share the final report with you and would like to encourage
widespread sharing and use of this evidence to inform strategy and programming
for all actors in the DFS ecosystems in the target areas (Uganda and Kenya) to
optimize access to DFS and products.