Section outline
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Case
The chatbot Didi was designed and built by Ida Hrönn from ActionAid Denmark as an experiment on how to use the chatbot technology for learning retention and follow-up with participants at the Global Platforms.
In its current version Didi is an MVP (minimum viable product) that is tested with training participants in mainly Bangladesh. The main functions of Didi are to help the users make an action plan after training, give the users inspiration and follow up with them on their activities.
The chatbot identity was created with input from the target audience. It was developed in collaboration with a software development team in Bangladesh. They created a chatbot development platform from the ground up which has some advantages, but it is generally advised to use one of the easy to use platforms for creating bots that are available for free online. This way, you can quickly test out your idea and find out if you need a customised tool.
The chatbot is very well received by training participants as a means to follow up and create their action plan. They report that it is fun to work with and that they get a lot out of the cases that the chatbot presents.
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