It is also important to know the opinion of customers in your products and to study their expectations of the services you provide and as you should study what your competitors offer. Accordingly, you should understand the customer's opinion well in:

 

·         Your products and services

·         Your customer service

·         Your competitors

 

How to verify your customer satisfaction?

 

If your customers are featured by the following characteristics, this indicates that you are satisfied by them:

1. Stay longer

2. Buy more of your products that have been developed

3. Talk about your company in a good way

4. Shows less interest in competitors

5. Pay attention to value rather than price

6. Provide the company with ideas and suggestions

7. Costs the company less to provide services from new customers

Last modified: Monday, 15 January 2018, 2:48 PM