Section outline

  • General

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      Before the meeting

      Information that is good to know before entering an adobe connect meeting:

      Download application

      For the best experience we suggest that you install the Adobe Connect app, instead of using an internet browser.
      Click the relevant link to the right and install the app.


      FOR WINDOWS click here:        cid:image002.jpg@01D43611.EBC817D0



      FOR MAC click here:                 cid:image003.jpg@01D43611.EBC817D0

       

      FOR MSI click here:                    MSI


      Software: 

      Your webinar/meeting will take place online and to ensure that your hardware and software are ready for using Adobe Connect 9 you have to run the diagnostic test, which you can find here:

       

      Bandwidth:

      An internet speed of 200-350 KPS is sufficient to run Adobe Connect 9. Check your available bandwidth here and divide it with the numbers of users on the same connection. If your bandwidth is slow make sure you close all programmes and apps that are connected to the internet and (if possible) ask your colleagues to disconnect their computers from the internet or at least close their streaming services.




      Also, we recommend you to:

      • Use a wired internet connection for optimal connectivity
      • Make sure that you have the latest version of Adobe Flash Player
      • Make sure you connect your headset before entering the meeting room
      • Visit the ACTlearn Adobe Connect Test Room to test your sound prior to a scheduled meeting

      Note: We advise against using a remote desktop to access meetings in Adobe Connect. 

      • Access the meeting

        Link is not working

        1. Check that the URL/link to the meeting room is correct
        2. The first part of the URL should always be fabo.adobeconnect.com/
        3. If your URL begins with dca.adobeconnect.com/ you have to change 'dca' to'fabo.


        Login problems

        1. Click the link to the meeting room, which your host has shared in the invitation to the meeting
        2. You will get to the login screen to the Adobe Connect meeting room
        3. Make sure that 'Enter as a Guest' is marked
        4. Write your name + organisation (+ country / location) in the text box
        5. Click 'Enter Room'
        6. You are now directed to the meeting room
        7. If the meeting is private, the host will have to accept your request for joning the meeting before you are let in to the meeting room



        Adobe Connect - Enter as a Guest


        Note: You are not required to have a username or password to participate in meetings in Adobe Connect.


        Kicked out of room

        If you are repeatedly being 'kicked out' of an Adobe Connect meeting room it is usually because of unstable internet connectivity.  

        To improve your connectivity, please make sure that you:

        1. Use a wired connection (cable instead of wifi)
        2. Run the Adobe Connect Diagnostic Test
        3. Quit all other programmes using broadband (browsers, email, skype, etc.)
        4. If you share the internet connection with other colleagues, ask them to limit the use of broadband
        5. Consider sharing a computer with other colleagues participating in the same meeting using the same internet connection 
        • Audio

          Remember

          1. Always connect your headset before entering the meeting room
          2. Make sure that the sound is not muted on your computer
          3. Always use a headset that you are sure is working (e.g. in skype)


          Test your sound

          You can test your audio and microphone by running the 'Audio Setup Wizard'.

          1. Click the 'Meeting' menu in the top left corner
          2. Choose 'Audio Setup Wizard' in the drop down menu
          3. Test your headset sound in the 'Wizard'
          4. If your sound is working, proceed to the following steps of the 'Wizard'
          5. If you cannot hear the music when testing the audio, follow the guidelines below


            Test your sound by running the 'Audio Setup Wizard'


          Note: You can always test your audio and microphone in the open Adobe Connect Test Room!


          No sound?

          Quick fix

          1. Make sure that you are using the adobe connect application, and not the internet browser
          2. Exit the meeting room and close all of your browsers
          3. Make sure that your headset is plugged in to your computer 
          4. Re-enter the meeting room

          Note: If you are using a headset that has not previously been connected to your computer, your computer may need to install the drivers.


          Microsoft Windows

          If you use Microsoft Windows, make sure that your headset is selected as your default playback device in your computer settings.

          1. Right-click the small speaker icon in the bottom right corner of your desktop (usually it is next to time and date)
          2. Select 'Playback devices' in the drop-down menu
          3. In the pop-up window, make sure that your headset is selected as the only default device
          4. Click 'OK'
          5. Re-enter the meeting room (or close it now, and re-enter)


            Check that your headset is selected as the default playback device 


          Adjust volume

          If the sound from the meeting is very high or low, it may help to adjust the speaker volume.

          1. Click on the arrow next to the speaker icon in the top bar
          2. Select 'Adjust Speaker Volume'
          3. Adjust the volume by dragging the slider towards 'Low' or 'High'
          4. Click on 'OK'
          5. Run the 'Audio Setup Wizard' again to test the volume of your audio



           


          Breaking sound

          Breaking sound is usually due to unstable internet connectivity.

          To improve your connectivity, please make sure that you:

          1. Use a wired connection (cable instead of wifi)
          2. Run the Adobe Connect Diagnostic Test
          3. Quit all other programmes using broadband (browsers, email, skype, etc.)
          4. If you share the internet connection with other colleagues, ask them to limit the use of broadband
          5. Consider sharing a computer with other colleagues participating in the same meeting using the same internet connection  


          Noise, feedback and echo 

          Background noise

          Remember to always mute your microphone when you are not speaking.

          Otherwise, you will broadcast sound in the meeting room, which may be disturbing for other participants.

          Muting your microphone will also reduce the use of broadband and improve the connectivity for particpants with unstable internet connectivity.


          Feedback

          If your microphone is unmuted and you are using your speakers to listen to the meeting, then the sound from your speakers will be picked up by your microphone, and cause audio feedback (a loud ringing noise).

          1. Exit the meeting room and close your internet browser
          2. Connect your headset
          3. Re-enter the meeting room
          4. If this does not solve the problem, exit the meeting room and re-enter in another browser
          5. If you still experience audio feedback, check your audio settings (see Audio)

          Echo

          If your audio is echoing, it may be because you are logged into the meeting room more than once. 

          1. Check if your name appears more than once in the 'Attendees' pod
          2. If your name appears twice or more, you are participating in the meeting room from various browsers
          3. Close the browsers that you are not using
          4. Your extra names in the 'Attendees' pod should now disappear, as well as the echo
          5. If the echo does not go away, close all internet browsers and re-enter the meeting room in the adobe connect application.

          • Microphone

            Remember

            1. Always connect your headset/microphone before entering the meeting room
            2. Make sure that your headset/microphone is not muted on your computer
            3. Always use a microphone that you are sure is working (e.g. in skype)
            4. If your headset/microphone has not previously been connected to your computer, you may need to install the drivers for it


            Connect microphone

            1. Click on the microphone icon in the top bar
            2. The icon will turn green to indicate that it is activated
            3. Click the icon again to mute your microphone
            4. A green line appears across the microphone icon



              Click on the microphone icon to mute and unmute your microphone


            Note: Always mute your microphone when not speaking since it reduces the usage of bandwith for everyone.


            Test microphone

            You can test your audio and microphone by running the 'Audio Setup Wizard'.

            1. Click the 'Meeting' menu in the top left corner
            2. Choose 'Audio Setup Wizard' in the drop down menu
            3. Go through the different steps of the 'Wizard'
            4. Remember to select the correct microphone from the list in step 2
            5. Test your microphone by following the instructions in step 3
            6. If you cannot find you microphone on the list, proceed to the 'Microphone not working' section below


              Test your microphone by running the 'Audio Setup Wizard'


            Note: You can always test your audio and microphone in the open Adobe Connect Test Room!


            Adjust volume

            If your microphone is noisy or very low, it may help to adjust the microphone volume.

            1. Click on the little arrow next to the microphone icon in the top bar
            2. Select 'Adjust Microphone Volume'
            3. Adjust the volume by dragging the slider towards 'Low' or 'High'
            4. Click on 'OK'
            5. Run the 'Audio Setup Wizard' again to test the volume of your microphone

              Adjust your microphone volume


            Microphone not working

            Adobe Flash Player 

            1. If an Adobe Flash Player pop-up appears, click 'Allow' and 'Remember' to give Adobe Connect permission to access your camera and microphone, then click 'Close' 
            2. If you click 'Deny', you will not be able to connect your microphone or your webcam! 
            3. If you have clicked 'Deny' by mistake, you can right-click anywhere in the meeting room to make the pop-up box appear again
            4. Click 'Allow' and 'Remember' and close the pop-up box



              Click 'Allow' if you see this pop-up


            Select microphone

            You have to make sure that the right microphone is selected in Adobe Connect.

            1. Click the little arrow next to the microphone icon
            2. Click 'Select Microphone'  in the drop-down menu
            3. Check that the right microphone is selected in the list


              Make sure that the right microphone is selected 


            Note: You can also select your microphone when running the Audio Setup Wizard.


            Microsoft Windows

            If you use Microsoft Windows, make sure that your microphone is selected as your default recording device in your computer settings.

            1. Right-click the small speaker icon in the bottom right corner of your desktop (usually it is next to time and date)
            2. Select 'Recording devices' in the drop-down menu
            3. In the pop-up window, make sure that your microphone is selected as the only default device
            4. Click 'OK'
            5. Re-enter the meeting room (or close it now, and re-enter)


             

              Check that your microphone is selected as the default recording device     


            Breaking sound

            Breaking sound is usually due to unstable internet connectivity.

            To improve your connectivity, please make sure that you:

            1. Use a wired connection (cable instead of wifi)
            2. Run the Adobe Connect Diagnostic Test
            3. Quit all other programmes using broadband (browsers, email, skype, etc.)
            4. If you share the internet connection with other colleagues, ask them to limit the use of broadband
            5. Consider sharing a computer with other colleagues participating in the same meeting using the same internet connection  


            Noise and feedback

            Background noise

            Remember to always mute your microphone when you are not speaking.

            Otherwise, you will broadcast sound in the meeting room, which may be disturbing for other participants.

            Muting your microphone will also reduce the use of broadband and improve the connectivity for particpants with unstable internet connectivity.


            Feedback

            If your microphone is unmuted and you are using your speakers to listen to the meeting, then the sound from your speakers will be picked up by your microphone, and cause audio feedback (a loud ringing noise).

            1. Exit the meeting room and close your internet browser
            2. Connect your headset
            3. Re-enter the meeting room
            4. If this does not solve the problem, exit the meeting room and re-enter in another browser
            5. If you still experience audio feedback, check your audio settings (see Audio)

            • Webcam

              In some meetings, the host might ask you to connect your webcam. 

              1. Make sure that your webcam is installed on your computer, before you enter the meeting room
              2. Enter the meeting room by clicking the link provided by the host
              3. If the host has given you permission to connect your webcam, you will see a white webcam icon in the top bar

              Note: The host must give you webcam rights in order for you to connect your webcam!


              Connect webcam

              1. Click the white webcam icon in the top bar
              2. If an Adobe Flash Player pop-up appears, click 'Allow' and 'Remember' and then 'Close'
              3. The webcam icon will turn green to indicate that your webcam is connected
              4. In the video pod you will see a preview of your webcam
              5. Adjust your camera position and click 'Start Sharing'
              6. You are now broadcasting from your webcam
              7. You can stop your webcam by clicking 'Stop My Webcam' or by clicking the green webcam icon in the top bar
              8. If you stop your webcam, the webcam icon will turn white to indicate that your webcam is off 



                If the host has granted you camera rights, you can connect you webcam


              Webcam not working

              Adobe Flash Player

              1. If an Adobe Flash Player pop-up appears, click 'Allow' and 'Remember' to give Adobe Connect permission to access your camera and microphone, then click 'Close' 
              2. If you click 'Deny', you will not be able to connect your microphone or your webcam! 
              3. If you have clicked 'Deny' by mistake, you can right-click anywhere in the meeting room to make the pop-up box appear again



                Click 'Allow' it you see this pop-up


              Select camera

              If you have more than one webcam connected to your computer, you have to make sure that the right webcam is selected in Adobe Connect.

              1. Click the little arrow next to the webcam icon
              2. Click 'Select Camera'  in the drop-down menu
              3. Check that the right webcam is selected in the list



                Make sure that the right webcam is selected


              Still not working?

              1. Make sure that you are using the adobe connect application, and not the internet browser
              2. Make sure that your webcam is not being used in any other programmes
              3. Close any other programmes that may use your webcam
              4. Exit the meeting room and re-enter


              Video freezes

              If the image from your webcam freezes, it may be due to unstable internet connectivity.

              To improve your connectivity, please make sure that you:

              1. Use a wired connection (cable instead of wifi)
              2. Run the Adobe Connect Diagnostic Test
              3. Quit all other programmes using broadband (browsers, email, skype, etc.)
              4. If you share the internet connection with other colleagues, ask them to limit the use of broadband
              5. Consider sharing a computer with other colleagues participating in the same meeting using the same internet connection  

              • Change your name

                1. Click on  in the top right corner of the 'Attendees' pod.
                2. Select 'Edit My Info' in the drop down menu
                3. Write your name + organisation (+ country / location) in the text box
                4. Click 'OK'



                  Change your name by clicking 'Edit My Info'

                • Interaction

                  Chat

                  Chat with everyone

                  1. If you have a message for everyone in the meeting, you can use the 'Everyone'-chat
                  2. Write your message in the text box in the chat and press enter 


                  Private chat

                  1. Click on the name of the participant with whom you want to start a private chat
                  2. Then click 'Start Private Chat'
                  3. A new tab appears next to the 'Everyone' tab in the chat
                  4. Click the new tab to start your private chat
                  5. Navigate between the 'Everyone'-chat and your private chats by clicking the respective tabs in the bottom of the chat
                  6. When a new message is posted in one of the other chats its tab will turn yellow



                    Example - Private chat in Adobe Connect


                  Emoticons

                  1. Use the emoticons for non-verbal expressions
                  2. You can find the list of emoticons by clicking the little arrow next to the icon of a person raising his/her hand, in the top bar
                  3. Select an emoticon from the drop-down menu
                  4. The selected emoticon will appear next to your name in the 'Attendee' pod
                  5. It will also replace the 'raised hand'-icon in the top bar
                  6. You can clear your emoticon by clicking the emoticon icon in the top bar, or by selecting 'Clear Status' in the emoticon drop-down menu



                     Use emoticons for non-verbal communication

                  • Still having problems?

                    If you weren't able to solve your technical problems in Adobe Connect after reviewing this troubleshooting guide, please don't hesitate to contact LLAB's Adobe Connect Focal Point, Tanja Holst Jensen - tahj@dca.dk.

                    You can also enter the forum below, where you can write your question or comment.